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How VoIP Phone Systems Can Improve Customer Service

  • by : Rachel Green
  • Category : Broadband Services, technology, technology, Telecom Company, Telecom Services, VoIP,

Business phone lines are evolving. And VoIP phone systems are just a better version of the traditional phone connectivity.

Business phone lines are evolving. And VoIP phone systems are just a better version of the traditional phone connectivity.

The signature aspect of VoIP is that it provides users with flexibility of usage. Voice over Internet Protocol, otherwise known as VoIP is a comprehensive phone system that makes customer communication better.

Since the interaction takes place through internet, cables don’t hinder its performance. Also, connection remains smooth and is highly affordable as well. Most of the VoIP services come free while few happen to incur meager charges.

However, this article aims to describe how VoIP phone systems can improve customer service.

How VoIP phone systems can improve customer service

Upgrading to VoIP phone systems allow companies to make connection smooth. This way, employees can connect better and can contribute towards proper coordination. Eventually, productivity increases and has a tendency to maximize revenue.

However, the list holds the ways in which VoIP phone systems can improve customer service.

1. Accessibility

Customers mostly have to face phone calls that take them through numerous departments. VoIP allows Caller Menus that enable the customer to be signposted dodging long waiting times and problematic cues.

Now, when the number of customers being quickly and correctly served is increasing, the customer satisfaction rate elevates too.

2. Employee availability

VoIP phone systems will connect the call with the one who is able to take the case immediately. So, the customer doesn’t have to wait at all. This way, their problems and query will have immediate solution once the phone connects.

Increased employee availability tends to eliminate customer frustration and shorten wait-times. Eventually, this smooths customer service when they can handle the queries of more customers in less time.

3. Direct phone numbers and extensions

Customers can contact employees and the vice versa through direct phone numbers and extensions. Employees can have separate direct numbers for and also incorporate their own mobile phone with a professional phone number. Therefore, they are reachable from everywhere.

In addition, extensions invite effective internal call forwarding and transferring. This makes sure that the customer is redirected at the first attempt correctly.

4. Monitoring and Training

With VoIP phone systems, one can ensure that calls are being answered correctly through call recording. The recording feature enables the user to download audio calls that took place through a VoIP telephone.

In addition, authorities can use this to monitor teams who make inbound or outbound calls and issue training sessions.

Moreover, call recordings help in settling conflicts and disputes between parties. This way, the feature also ensures that the business is ensuring exceptional customer care services.

5. Voicemail to email

The scenario of missing calls is common. When that happens, the employee will receive an email regarding the missed call. Also, a copy of the voicemail will appear there as well. This ensures that every message is delivered and the customer is not left unheard.

In addition, this lets the employees to tackle business even on the go. They can schedule call backs for the day with this feature of the VoIP phone systems.

Moreover, voicemail to email eliminates barriers of response for customers who are expecting a quicker response.

In this way, VoIP phone systems are revolutionizing business communication within business structure and with the end-user as well. Eventually, business refines better when demands are met on time and efficiently.

16 Apr