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5 Benefits of VoIP Telephone System in Business

  • by : Rachel Green
  • Category : Broadband Services, Business fibre broadband, technology, Telecom Company, Telecom Services,

VoIP goes by plenty of names like Hosted Voice, Cloud Voice, IPBX, etc. This wouldn’t be relevant unless you know the basics of it. Stick through to know the immense benefits of VoIP in businesses.

VoIP is a way to make phone calls without the involvement of a phone line.

What is Cloud Voice or VoIP?

Cloud Voice or VoIP stands for ‘Voice over Internet Protocol’. These systems use IP addresses to allow you to make calls. This is similar to how your laptop and smartphones incorporate them to access the internet.

In short, you can make calls through the internet rather than the mobile network or the regular landline. The procedure of its functioning is smooth. Users experience great business benefits of VoIP. With such a cheap and cost-effective alternative, the business employs the utmost efficiency. Thereby, the profit maximizes to a great extent.

How Does VoIP Work?

A VoIP system takes your analogue voice signals. Then, it converts them into digital signals and delivers them as data to your broadband line.

Moreover, it is an extremely useful procedure to communicate. For a start, once it’s configured, it proves to be very cheap as opposed to using the regular phone lines. Now, this means that it is likely to not pay for your phone calls on the basis of distance, country and the call duration.

This broadband phone system can be anything like the following. And the benefits of VoIP is great for its signature cost-cutting results.

  • With a phone and a VoIP adapter

You can conduct VoIP calls through a normal standard landline phone connecting a special adapter. They readily plug into either a phone socket into the router or the wall socket.

  • With a computer

There exist ample programs that allow voice calls. Installation of such applications of VoIP like FaceTime, Google Talk, Skype, etc. is what makes it possible. However, there are certain apps like Skype that allows regular mobile and landline calls. It is free of charge when you call someone who has it installed. But, calling an actual phone number involves charges.

  • With a smartphone

You can make and take VoIP calls using certain mobile apps. It is very easy through smartphones. Just an installation away. Some mobile applications of VoIP examples are Skype, Google Duo, Apple’s FaceTime and the like.

With such flexibility, you can make calls at any time regardless of distance. And this is one of the benefits of VoIP in business that it cuts the geographical barrier and other complex hindrances to communicate.

5 Benefits of VoIP in Business

Every business must continually evolve internally as well to refine delivery. And when communication is involved, think smart for efficient coordination. Here are the valuable advantages of VoIP over PBX systems.

The PBX stands for Private Breach Exchange and is a telephone system within an organization. It switches calls between the employees on local lines while enabling users to share a number of external phone lines. With the advent of Cloud Voice, their functionality weakened. But, why? Here are the VoIP advantages for businesses.


VoIP reduces business expenses to a great extent. You can enjoy all the functionalities that you require and more with just this simple medium. Calls become either free or very cheap. Also, international call expenses are cheaper than normal charges.

Moreover, their installation, configuration and updates too cost negligible. The necessary components are a VoIP-enabled handset and an internet connection. Also, you can add or remove fresh virtual lines that too without time-consuming installation and deactivation of the physical landlines.

Cost-effectiveness is one of the essential benefits of VoIP in business. This eventually maximizes the revenue eventually.


VoIP systems have ample call management features. For instance, redirecting calls when the phone lines are busy, forwarding voicemails to email inboxes and setting diverse redirect numbers for different times.

Moreover, normal adapters enjoy benefits for a few straightforward call rerouting. There is another sophisticated option as well. People can customize their system to increase incoming calls across organizational numbers efficiently.


One of the benefits of VoIP is that it resolves outage problems through a call routing system. Due to this, you can route calls to other lines when the current is busy. Also, routing to landlines or mobile phones is possible if all VoIP numbers are busy or are unavailable.

In addition, as it is cloud-hosted, the call records and contacts remain safe. That happens even in offline mode.

Furthermore, the call management features in the applications of VoIP save each employee about 30 minutes or more. That is because the internal calls redirect to where they require to. This narrow and closed-up structure quickens the speed of the system. It also increases productivity through the flexibility aspect.

Service Mobility

One of the important benefits of VoIP is that their services will readily follow your trail. On a conventional landline system, the flexibility feature faces hindrances. A line that runs to a business is assigned a number. After that, movements become a trial of remembering the right keys to dial on your phone. This necessitates contacting phone companies inviting a lot of time wastage.

But, VoIP discards such difficulties and complications. It ensures to let you enjoy the liberty to facilitate your business demands without added stress.

Efficient Client Interaction

With such a viable option as VoIP, communication across the world smoothens. And this lubricates the coordination eventually. With proper service quality and other similar features, the interaction goes unhindered.

Also, this is one of the major benefits of VoIP for which businesses turn to them.

Moreover, knowledge exchange and meeting with cross-border clients becomes easy. It invites multiple calls without inconveniences. Thus, clarity of communication and the unerring consistency is evident with simple conference calls.

Pros and Cons of VoIP for Business

Bottom-line discussion regarding its impacts on business brings in both the advantages and disadvantages of VoIP communication.

To discuss the advantages of VoIP systems, the earlier sections are pregnant with them. However, to bring the entire discourse in a nutshell, here are both the drawbacks and benefits of VoIP systems.


The principal advantage is that it is immensely cheaper than normal phone lines. This is evident while calling overseas. However, it’s is free with specific configurations like FaceTime.

Moreover, it ensures far better sound quality especially if they run on a high-speed fibre optic line. Also, this is great for conducting multiple calls at the same time. In this way, VoIP systems tackle multiple requirements efficiently. All these summed up to make them popular among industries.


The calls depend upon your internet connection mainly. So, as long as the connection is secure and consistent in its service delivery, not a single problem will appear at sight.

Benefits of VoIP outweigh its Drawbacks

Since the VoIP applications are prompt and clear from their standpoint, it is only the internet that can cause trouble. So, opting for a secure network connection contributes to render uninterrupted communication ensures complete convenience.

05 Feb